Endpoint Status API

Use the REST API endpoint, /api/rest/v1/endpoints/list to view the status of all your Endpoint Sensors. Read the documentation for detailed information about the output response.

The following table provides a complete list of Sensor statuses and their corresponding descriptions.

Status	Overall Status	Status Details	Status Description
chrome_extension_has_policy_conflict	Requires Attention	Chrome extension policy conflict	Cyberhaven Chrome browser extension conflicts with a user-level extension policy. As a result, the extension was not installed.
chrome_extension_needs_update	Requires Attention	Outdated Chrome extension	This endpoint is not running the latest browser extension, indicating that auto-updating may be disabled. Enable extension auto-updating or manually deploy the latest version.
chrome_extension_v3_needs_update	Requires Attention	Outdated Chrome extension	This endpoint is not running the latest browser extension, indicating that auto-updating may be disabled. Enable extension auto-updating or manually deploy the latest version.
firefox_extension_needs_update	Requires Attention	Outdated Firefox extension	This endpoint is not running the latest add-on, indicating that auto-updating may be disabled. Enable add-on auto-updating or manually deploy the latest version. You may need to restart Firefox after installing Cyberhaven.
file_was_modified	Requires Attention	Compromised Sensor integrity	The Sensor detected that one of its files was modified. Check that the Sensor paths are excluded in any EDR tools and reinstall.
file_was_renamed	Requires Attention	Compromised Sensor integrity	The Sensor detected that one of its components was renamed. Check that the Sensor paths are excluded in any EDR tools and reinstall.
file_was_deleted	Requires Attention	Compromised Sensor integrity	The Sensor detected that one of its components was deleted. Check that the Sensor paths are excluded in any EDR tools and reinstall.
integrity_check_error	Requires Attention	Compromised Sensor integrity	The Sensor files may have been corrupted. Reinstall the Sensor.
general_update_required	Healthy	Update pending	The Sensor version does not match the update policy.
win_uninstall_success	Inactive	Uninstalled Sensor	The Sensor on this endpoint was not password protected and was uninstalled.
msedge_extension_has_policy_conflict	Requires Attention	Edge extension policy conflict	Cyberhaven Edge browser extension conflicts with a user-level extension policy. As a result, the extension was not installed.
msedge_extension_needs_update	Requires Attention	Outdated Edge extension	This endpoint is not running the latest browser extension, indicating that auto-updating may be disabled. Enable extension auto-updating or manually deploy the latest version.
service_was_stopped	Requires Attention	Sensor stopped	The Sensor is no longer running because the Cyberhaven service was stopped. Check that the Sensor paths are excluded in any EDR tools and restart the Cyberhaven service. NOTE: This status does not indicate the current state of the Sensor.
uninstall_success	Inactive	Uninstalled Sensor	The Sensor was not password protected and was uninstalled.
service_stopped_by_config	Inactive	Sensor disabled	Cyberhaven disabled this Sensor with a remote configuration policy. Contact support if you want to enable it.
win_process_was_terminated	Requires Attention	Sensor process terminated	The Sensor is no longer running because its process was terminated. Check that the Sensor paths are excluded in any EDR tools and restart the Cyberhaven service.
file_was_created	Requires Attention	Compromised Sensor integrity	An unrecognized file was created in a protected folder. Reinstall the Sensor.
registry_was_compromised	Requires Attention	Compromised Sensor integrity	A protected registry key was modified. Reinstall the Sensor.
uninstall_wrong_password	Healthy	Uninstall attempt	Failed uninstall attempt due to incorrect password.
safari_extension_needs_update	Requires Attention	Outdated Safari extension	This endpoint is not running the latest browser extension, indicating that auto-updating may be disabled. Enable extension auto-updating or manually deploy the latest version.
sensor_downtime_limit_was_reached	Requires Attention	Non-functional Sensor	The Sensor was non-functional for over "service_downtime_period" seconds. When the Sensor is functional again, this message will automatically disappear at "expiration_timeout" seconds after the outage began. Contact support to adjust the values of "service_downtime_period" and "expiration_timeout".
macos_profile_not_compatible	Requires Attention	Non-functional Sensor	Missing or outdated MDM profile. Consult the documentation to install the latest Cyberhaven MDM profile.
win_driver_start_error	Requires Attention	Compromised Sensor integrity	The Cyberhaven driver failed to load. Reinstall the sensor to resolve this issue. If the problem persists, contact support.
uninstall_success_with_password	Inactive	Uninstalled Sensor	The Sensor was password-protected and was uninstalled.
macos_profile_not_found	Requires Attention	Non-functional Sensor	Missing or outdated MDM profile. Consult the documentation to install the latest Cyberhaven MDM profile.
macos_profile_removed_or_manual_install	Requires Attention	Non-functional Sensor	Missing or outdated MDM profile. Consult the documentation to install the latest Cyberhaven MDM profile.
win_outlook_exchange_cache_disabled	Requires Attention	Outlook plugin stopped *	Enable Cached Exchange Mode in Outlook and restart it. Consult the documentation for additional details.
win_outlook_plugin_disabled	Requires Attention	Outlook plugin disabled *	Consult the Outlook plugin documentation to troubleshoot this issue.
win_outlook_restart_required	Requires Attention	Outlook plugin stopped *	Restart Outlook and consult the documentation for additional details.
win_outlook_plugin_crashed	Requires Attention	Outlook plugin crashed *	Consult the Outlook plugin documentation to troubleshoot this issue.
firefox_extension_not_installed_by_config	Healthy	Disabled Firefox Extension	The Cyberhaven Firefox browser extension has been disabled by a configuration setting. A configuration change is required to reenable, contact support for further assistance.
chrome_extension_not_installed_by_config	Healthy	Disabled Chrome Extension	The Cyberhaven Chrome browser extension has been disabled by a configuration setting. A configuration change is required to reenable, contact support for further assistance.
msedge_extension_not_installed_by_config	Healthy	Disabled Edge Extension	The Cyberhaven Edge browser extension has been disabled by a configuration setting. A configuration change is required to reenable, contact support for further assistance.
win_driver_disabled_by_safeguards	Requires Attention	Non-functional Sensor	The Cyberhaven driver was disabled due to excessive system failures. A configuration change is required to reenable it, contact support for further assistance.
win_excel_plugin_crashed	Requires Attention	Excel plugin crashed	Consult the Excel plugin documentation to troubleshoot this issue.
win_excel_plugin_disabled	Requires Attention	Excel plugin disabled	Consult the Excel plugin documentation to troubleshoot this issue.
win_excel_restart_required	Requires Attention	Excel plugin stopped	Restart Excel and consult the documentation for additional details.
win_powerpoint_plugin_crashed	Requires Attention	Powerpoint plugin crashed	Consult the Powerpoint plugin documentation to troubleshoot this issue.
win_powerpoint_plugin_disabled	Requires Attention	Powerpoint plugin disabled	Consult the Powerpoint plugin documentation to troubleshoot this issue.
win_powerpoint_restart_required	Requires Attention	Powerpoint plugin stopped	Restart PowerPoint and consult the documentation for additional details.
win_word_plugin_crashed	Requires Attention	Word plugin crashed	Consult the Word plugin documentation to troubleshoot this issue.
win_word_plugin_disabled	Requires Attention	Word plugin disabled	Consult the Word plugin documentation to troubleshoot this issue.
win_word_restart_required	Requires Attention	Word plugin stopped	Restart Word and consult the documentation for additional details.
os_end_of_support	Requires Attention	Last supported sensor version for this OS	The OS on this endpoint is no longer supported for new sensor updates. To receive future Sensor features, upgrade the OS or decommission this endpoint.
general_update_refused	Requires Attention	Downgrade to target version is not supported by sensor version	The requested sensor version is incompatible with this operating system. This occurs when the target version is outside the supported range for the current OS. To resolve, update your deployment policy or upgrade the OS.

Note on Outlook Statuses: The statuses marked with an asterisk (*) refer only to classic Outlook on Windows. The sensor does not currently report status for the New Outlook add-in.