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Support Portal Overview

Summary: This article covers changes to the Support portal to improve the ability of the Cyberhaven Technical Support team in resolving cases.

Question_md: What changes are being made to the Cyberhaven Technical Support portal?

Answer_md: * Knowledge Base is live in the Support portal, new articles will be published and available on the portal.
Location of Documentation in the Support Portal header

  • Case Types have been updated to allow better categorization and case assignment

    • Performance

      • Sensor

      • Backend

      • Console

    • Installation

      • Install

      • Uninstall

      • Upgrade

    • Deployment

    • Policy

      • False negatives

      • False positives

      • Unexpected Result

    • Directory sync integration

    • API

      • Microsoft 365

      • Google Workspace

    • Browser extension

      • Chrome

      • Firefox

      • Edge

      • Safari

    • Events missing

    • Cloud Acting user

    • Cloud sensor

    • Office plugin

    • Application Crashes

    • Compatibility

    • Configuration

    • UI bug

    • Content Inspection

    • VA Dashboard/Report Assistance

    • Other