Skip to main content

Cyberhaven Support - Status Definitions

Summary: List. the descriptions of various Cyberhaven Technical Support case statuses. Question_md: What does <Case Status> mean?

Answer_md: ``Status Definitions:

  • New – Case received and pending triage.

  • Open – Under active investigation by our support team.

  • Pending Customer – Awaiting information or confirmation from customer.

  • Pending Customer Meeting – Follow-up scheduled with customer.

  • On Hold – Temporarily paused due to external dependency or scheduling.

  • Escalated – Escalated internally for higher priority handling.

  • Pending - Escalation Eng – Awaiting feedback from Support's escalation engineering team.

  • Waiting on Dev / Pending - Dev – Engineering team is reviewing or addressing the issue.

  • Pending - Diag – Awaiting diagnostic results or logs.

  • Pending - ProServ – Involving our professional services team.

  • Pending - Future Release – Fix or feature planned in a future product version.

  • Feature Requested – Enhancement request recorded; pending product team prioritization.

  • Updated - Pending CH – Update provided; pending Cyberhaven response or update.