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Version: 25.10 (Latest)

Endpoint Inventory

The Endpoints page provides a live inventory of every device that has registered a Cyberhaven sensor. Use the table to monitor health, installation status, software versions, and recent activity across Windows, macOS, and Linux endpoints.

  • Select Filters to narrow the list by platform, health status, assigned profile, browser extension coverage, or last activity.
  • Use the inline search box to locate devices by hostname, serial number, user, or profile name.
  • Clear filters at any time to return to the full inventory.

Table columns​

Select Columns to show or hide the data points your team tracks. For a complete description of every field shown in the table, see Endpoint Sensors Page Attributes.

Status definitions​

Use the Status filter to focus on devices that need remediation. Status values and remediation guidance are documented in the Endpoint Status API reference.

Endpoint actions​

Use the three-dot menu in the Actions column to:

  • View detailed endpoint information, including policies, configurations, and version history.
  • Trigger remote troubleshooting commands (for example request logs) when available for your role.
  • Copy the device’s install token or profile assignment details to assist with support cases.

Request diagnostics​

  • Use Diagnostics request to collect sensor data remotely for troubleshooting without direct access to the device.
  • Choose Sysdiag (macOS only) or Logs. Sysdiag bundles contain the full system diagnostic report plus Cyberhaven logs.
  • After submitting, the Cyberhaven backend queues the request. The local CyberhavenAutoUpdater process retrieves the task, captures the data, and uploads it silently.
  • The request status updates to “Successfully uploaded a logs diagnostics bundle” when complete. If the status remains pending, close and reopen the modal to refresh it, or cancel and reissue the request.
  • If a request ultimately fails, gather logs manually and upload them via the support form.

Troubleshooting tips​

  • Devices that remain Non-functional after more than one check-in cycle often require a reinstall. Download the latest installer from Endpoint Installers.
  • If multiple macOS devices show Enable screen capture permission, remind users to approve screen recording in System Settings or push the permission through MDM.
  • Use the Last active column to spot dormant devices that may need to be contacted or offboarded.